Privacy Policy

Mixtape Collective, Inc. operates services under the name Speak Yeti ("Speak Yeti," "Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you provide when using our websites, applications, AI-powered communication tools, software, integrations, and related services collectively, the "Services."

This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices and rights you may have regarding your information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

We collect information in several ways, including information you provide directly, information collected automatically, and information received through integrations or third-party platforms that you authorize.

Personal Information

We may collect personal information such as:

• Name
• Email address
• Phone number
• Company name
• Job title
• Billing and payment information
• Account login credentials
• Business contact information
• Communications with us

Customer, Contact, and Business Data

Our Services may allow businesses to communicate with their customers, leads, members, donors, patients, clients, or other contacts. Depending on how a customer configures the Services, we may process information such as:

• Contact names
• Email addresses
• Phone numbers
• Message history
• Inquiry details
• Appointment or scheduling information
• Support requests
• CRM or customer relationship information
• Notes, tags, or other business records submitted through the Services

User Content

We may collect information that users submit, upload, enter, transmit, or otherwise provide through the Services, including:

• Messages and communications
• Documents and files
• Images and attachments
• Website content
• Frequently asked questions
• Business instructions
• Form submissions
• Support requests
• Other customer or business data provided through the Services

Technical Information

We may automatically collect certain technical information when you use the Services, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages or features accessed
• Usage and activity data
• Log files
• Referring URLs
• Cookies and similar technologies

AI Interaction Data

When using AI-powered features, we may collect and process:

• User prompts and instructions
• Customer messages
• AI-generated responses
• Conversation history
• User feedback regarding AI outputs
• Usage patterns and interaction history
• Automation workflow activity

Information From Third-Party Platforms and Integrations

If you connect or authorize third-party services, we may receive information from those services as permitted by your settings, permissions, and the third party's terms. This may include information from platforms such as:

• Meta, Facebook, or Instagram
• CRM systems
• Customer support platforms
• Scheduling tools
• Communication providers
• Payment processors
• Website forms or analytics tools

For example, if you connect a Meta, Facebook, or Instagram account, we may process information necessary to provide the requested functionality, such as account identifiers, page or profile information, messages, comments, leads, permissions, and related communication data, depending on the permissions you grant and the features you use.

We may use collected information to:

• Provide, operate, and maintain the Services
• Create and manage user accounts
• Authenticate users
• Process transactions and payments
• Respond to inquiries and support requests
• Deliver AI-powered responses, workflows, and automations
• Send, receive, and manage customer communications
• Connect with authorized third-party platforms and integrations
• Improve and develop our Services
• Monitor quality, accuracy, performance, and reliability
• Maintain security and prevent fraud, abuse, or unauthorized access
• Analyze usage and service performance
• Communicate important service updates
• Enforce our agreements
• Comply with legal obligations

AI-Powered Features

The Services may include artificial intelligence, machine learning, chatbots, voice agents, automated workflows, classification tools, summarization tools, and other AI-powered features. These technologies may process information submitted by users or received through connected platforms in order to provide responses, automate tasks, generate content, classify information, summarize conversations, route requests, and improve functionality.

Information Processed by AI Systems

Information submitted through the Services, including messages, documents, uploaded files, support requests, website content, business instructions, and other user content, may be processed by AI systems operated by us or by authorized service providers.

Use of AI Interaction Data

We may use AI interaction data to:

• Provide requested Services
• Generate responses and automated workflows
• Improve system performance and reliability
• Monitor quality and accuracy
• Troubleshoot issues
• Detect security threats, abuse, or misuse
• Develop new features and functionality

Training and Model Improvement

Unless otherwise agreed in writing, we do not use customer content to train public artificial intelligence models.

We may use aggregated, anonymized, or de-identified information that cannot reasonably identify an individual or specific customer to improve our Services, analytics, and internal systems.

Third-Party AI Providers

To provide AI-powered features, we may use trusted third-party technology providers. Information submitted through the Services may be processed by these providers solely for the purpose of delivering requested functionality and in accordance with applicable confidentiality, security, and data protection obligations.

No Guarantee of Accuracy

AI-generated outputs may contain errors, omissions, or inaccuracies. Users are responsible for reviewing and validating AI-generated content before relying on it for business, legal, financial, medical, compliance, safety, or other significant decisions.

Human Review

Certain AI-generated outputs, support requests, conversations, or automated decisions may be reviewed by authorized personnel for quality assurance, troubleshooting, compliance, security, customer support, and service improvement purposes.

We do not sell personal information.

We may share information in the following circumstances:

Service Providers

We may share information with third-party vendors and service providers that help us operate the Services, including:

• Cloud hosting providers
• Database and infrastructure providers
• Payment processors
• Customer support platforms
• Analytics providers
• Communication providers
• SMS, phone, and email providers
• Artificial intelligence and automation providers
• Security and monitoring providers
• CRM and integration providers

These service providers are authorized to use information only as necessary to provide services to us or on our behalf.

Connected Integrations

When you connect third-party services to Speak Yeti, we may share or transmit information between the Services and those third-party platforms as necessary to provide the functionality you request.

For example, if you connect a CRM, support platform, Meta account, Facebook Page, or Instagram account, we may send or receive information through that integration based on your authorization and configuration.

Legal Requirements and Protection

We may disclose information when required by law or when we believe disclosure is reasonably necessary to:

• Comply with legal obligations
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Protect the rights, privacy, safety, or property of users or others
• Prevent fraud, abuse, security threats, or illegal activity
• Enforce our agreements

Business Transactions

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, user information may be transferred as part of that transaction.

If you use our Services in connection with Meta, Facebook, or Instagram, we may access and process data only as permitted by the permissions you grant and as necessary to provide the requested functionality.

Depending on the features you use, this may include:

• Meta account or business identifiers
• Facebook Page information
• Instagram account information
• Messages, comments, or replies
• Lead form information
• Conversation history
• Webhook event data
• Permissions and access tokens necessary to provide the integration

We use this information to:

• Connect your authorized Meta, Facebook, or Instagram account
• Receive and respond to messages or events
• Provide customer communication features
• Route inquiries
• Support automations and AI-powered responses
• Maintain integration security and reliability
• Comply with Meta platform requirements

We do not sell Meta, Facebook, or Instagram user data. We do not use Meta, Facebook, or Instagram data for purposes unrelated to providing and improving the Services unless permitted by applicable law, platform terms, and your authorization.

We retain personal information only as long as reasonably necessary to:

• Provide the Services
• Maintain user accounts
• Fulfill contractual obligations
• Resolve disputes
• Enforce agreements
• Maintain security
• Comply with legal, tax, accounting, or regulatory requirements

Retention periods may vary depending on the type of information, the nature of the Services, customer settings, contractual requirements, and legal obligations.

We may retain certain information for longer periods when required by law or legitimate business purposes.

Users may request deletion of their personal information by contacting us using the information in the "Contact Information" section below.

If you connected Speak Yeti to a Meta, Facebook, or Instagram account and want to request deletion of data received through that connection, you may contact us with your name, email address, business name, and the relevant account or page information so we can identify and process your request.

Upon receiving a verified deletion request, we will take reasonable steps to delete personal information from our active systems, unless we are required or permitted to retain certain information for legal, security, fraud prevention, dispute resolution, backup, or legitimate business purposes.

You may also remove app permissions through your Meta, Facebook, or Instagram account settings. Removing permissions may stop future data access but may not automatically delete data already processed by Speak Yeti. To request deletion of previously processed data, please contact us directly.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include access controls, encryption, monitoring, secure infrastructure, authentication, and internal policies limiting access to personal information.

While we strive to protect your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict or object to certain processing activities
• Receive a copy of your information in a portable format
• Withdraw consent where applicable
• Opt out of certain data uses where applicable

To exercise these rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests. We will respond to requests as required by applicable law.

If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information we collect, use, disclose, or share; the right to request deletion or correction of personal information; and the right not to be discriminated against for exercising your privacy rights.

We do not sell personal information.

To exercise California privacy rights, please contact us using the information provided below.

We may use cookies and similar technologies to:

• Maintain user sessions
• Remember user preferences
• Improve functionality
• Analyze service performance
• Enhance user experience
• Support security and fraud prevention

Most web browsers allow you to manage cookie preferences through browser settings. If you disable cookies, some features of the Services may not function properly.

The Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

The Services are intended for business communication and automation. Users should not submit sensitive personal, financial, medical, legal, biometric, government identification, or other highly sensitive information unless specifically authorized by their organization and necessary for the Services being provided.

Customers are responsible for configuring the Services appropriately for their industry, legal obligations, and data handling requirements.

Your information may be processed, stored, and transferred in jurisdictions outside your state, province, or country of residence.

By using the Services, you acknowledge that your information may be transferred to and processed in the United States and other jurisdictions where we or our service providers operate, subject to applicable law.

The Services may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party services.

Your use of third-party services is governed by the privacy policies and terms of those third parties.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of the Services after any modifications means you acknowledge the revised Privacy Policy.